Customer services Charter

Customer services Charter

"We are committed to providing our customers with high quality services"
Our commitments
  • Taking care of your needs and doing our best to serve you with transparent  
  • Effetely downsize the steps required of our services to accomplish it in an optimal time.
  • Clearly list all the required supportive documents to accomplish the transactions smoothly.
  • Informing you directly about the status and any updates or needs pertaining your transactions. 
  • Serving you with professionalism and through a qualified team who understands you needs and gives answers to your quires. 
  • Receiving and answering your complaints as soon as possible. 
  • Considering ping your information’s privacy. 
  • Offering services in our customer care centers from Sunday to Thursday from 8:00 am to 2:00 pm and via the
  •   available electronic services in our website 24/7. 
  • What we want from you
  • Appreciating the efforts done by our staff in responding to your queries and accomplish your transactions on time.
  • Having all the supporting documents to finish the transaction ready.
  • Providing all required information within reasonable time.
  • Informing directly about any update, change, or edit of any required information.
  • Kindly offer your suggestions and comments about improving the service process. 
  • Proper evaluation for services to help us improving our services standards. 
Contact us for any questions

   :Email:                                                         Fax:                                           Tel
                                              info@meca.gov.om                                           24404581                                            24404696